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Shipping and delivery

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Our lines are open from 9am to 7pm (CET), from Monday to Friday. Make sure you have your order number at hand as this will speed things up.

Frequently asked questions

Placing an order

Is ordering online secure?

Yes, absolutely. We take payment security very seriously. All purchases on our website are guaranteed maximum security. When you order online, your payment details are encrypted using SSL (Secure Socket Layer) technology. This industry-standard protocol ensures that your data is transmitted securely over the internet. Your payment details are never stored on our servers.

How do I place an order?

Placing an order is easy. Just follow these steps: Select the delivery country (top left corner of the site). Choose the item you wish to buy, select the size/colour, and click ADD TO BASKET. Once you have added all your items, click on the Basket icon (top right corner) and select your delivery option. Click on PROCEED TO CHECKOUT. If you are a new customer, fill in the required delivery information and complete the order by selecting a payment method. You can log in to MY ACCOUNT at any time using your email and password. You will also receive an order confirmation and updates via email.

How do I view what´s in my shopping basket?

To view the contents of your basket, simply click on the basket icon in the top right corner of the page. To change the quantities, go to ´View Basket´ and there you can modify the amounts.

How do I manage items in my basket (add, remove, or change quantity)?

Managing your basket is easy: To add an item: Select your size/colour on the product page and click ADD TO BASKET. To view your basket: Click the basket icon in the top right corner of the page. To change quantities: Click inside the basket and it will take you to the ´Shopping Basket´ page where you can add and remove products. To remove an item: Click the DELETE button located below the quantity controls.

How do I remove items of my basket?

To remove an item from your basket, please click on the basket icon in the top right of our page. Then click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.

How do I change the quantity of a particular item in my basket that I want?

To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.

Why is an item in my shopping basket no longer available at checkout?

Our stock is updated in real-time. Adding an item to your basket does not reserve it. Until you complete the checkout process, the item is still available for other customers to purchase. If an item goes out of stock before you finish paying, it will be removed from your basket.

Why is an item I added yesterday no longer on sale today?

Adding an item to your basket does not lock in the sale price. Prices are determined at the time of checkout. If a sale or promotion expires while the item is in your basket, the price will revert to the standard price. We recommend placing your order as soon as possible to secure the best deal.

How will I know if you have received my order?

Once you have completed the checkout, an order summary will appear on your screen showing your order total, shipping address, and items purchased. You can print this for your records.You will also receive an order confirmation via email. Additionally, you can verify your order details at any time by logging in to MY ACCOUNT with your email and password.

How do I reset my password?

If you have forgotten your password, go to the login page and click on the ´Forgot your password?´ link. Enter your email address and click Send.You will receive an email with a reset link (please check your spam folder if you don´t see it within a few minutes). Click the link in the email and follow the prompts to create a new password.

Will you notify me when my order has been dispatched?

Yes. As soon as your order leaves our warehouse, you will receive a shipping confirmation and tracking information via email. You can also track the status of your order at any time by logging in to MY ACCOUNT.

How do I check product availability and delivery times?

You can check the availability of any item directly on the product page. Next to the price, you will see an estimated delivery date.In Stock: Items in our warehouse are ready for immediate shipment.On Demand: Some items are ordered from suppliers; the delivery date will reflect the extra time needed.Multiple Items: If you order several products, the delivery date is calculated based on the item with the longest wait time, so everything arrives together.Important: The delivery date is an estimate based on availability, shipping method, and payment confirmation. It does not include weekends or public holidays.

How do I choose the right size?

To help you find the perfect fit, we provide a Size Chart on every product page. You can find this link just below the product description or near the size selection menu.Additionally, for many items (such as shoes or clothing), you will see a ´What is my size?´ button. Click this to open our size recommender tool, which will suggest the best size based on your measurements.

Can I place an order for a club or association?

Yes! Tradeinn offers special discounts and conditions for clubs and associations.To sign up, please send your club details via email using our Contact Page. Once registered, we will send you login details to access our exclusive club area, where you can view special offers and place orders directly. We look forward to welcoming your team!

How can I add my Company name and VAT number to the invoice?

If you need an invoice with your company details, you must enter this information during the checkout process.When filling in your billing address, please ensure you complete the Company Name and VAT Number fields.Important: Please double-check your details before finalizing the order. For legal reasons, we cannot modify or reissue invoices once they have been generated.

Why can´t I see the ´ADD TO BASKET´ button?

If the ADD TO BASKET button is not visible, it likely means the product is currently out of stock, discontinued, or cannot be shipped to your selected delivery country.Please do not hesitate to contact us. Our team will be happy to assist you in finding a suitable alternative!

Shipping and delivery

What is My Account and what can I do there?

MY ACCOUNT is your personal dashboard. From here, you can:View your order history and track shipments.Manage returns and support messages.Update your newsletter preferences.Rate purchased items to earn CoINNs.

Can I change my delivery address after I have placed my order?

Yes, but only if your order has not yet been shipped.To modify the address:1. Log in to MY ACCOUNT.2. Open the specific order.3. Click on Edit shipping address.Important: Once an order status changes to ´Shipped,´ we can no longer modify the delivery or invoice address. Please double-check your details before finalizing your purchase.

Can I purchase VAT-free as a company (EU only)?

Yes. If you are ordering for a company within the European Union and hold a valid international VAT number (VIES registered), we can issue a VAT-free invoice.How it works:1. Place your order and fill in your company details and VAT number. You will be charged the full amount initially (including VAT).2. Once your order has been shipped and your VAT number validated, we will verify the exemption.3. We will then refund the VAT amount to the original payment method.Please note: To comply with EU regulations, the delivery country must match the country where the VAT number is registered. If they do not match, we cannot refund the VAT.

How can I track my order?

Once your order is shipped, we will send you an email confirmation containing a tracking link. Simply click the link to view the status of your delivery on the courier´s website.You can also track your order status at any time by logging in to MY ACCOUNT.

Which countries do you ship to?

We ship worldwide! You can select your delivery country in the top left corner of our website. If you cannot find your country in the list, please contact us, and we will double-check availability for you.Note: Due to manufacturer agreements, some specific brands may have shipping restrictions and cannot be sent to certain countries.

How can I download my invoice?

You can download your invoice directly from MY ACCOUNT in your order history.Important: Invoices are generated only after the order has been shipped. If you just placed your order, please wait for the shipping confirmation; the invoice will become available for download shortly after.

How do I track my order?

Once your order has been shipped from our warehouse, you will receive an email to let you know that your package has been shipped and is on its way to your home or pickup point. In the email we will include a link with which you can track the package and you can see at all times where your order is. In addition, in MY ACCOUNT, in the section My orders, you also have detailed information and a link to Shipment tracking. Additionally, you will find here the contact details of the shipping companies in case you need to contact them.

How much does delivery cost?

Shipping fees vary depending on the destination, weight, and volume of your items.To see the exact shipping cost:Add the items you want to your basket.The shipping cost will update automatically in the basket summary.You can verify the total price before proceeding to payment.Please note: We currently do not offer free shipping as costs are calculated individually for each order.

Which courier will deliver my parcel?

You can choose your preferred delivery option during the checkout process. Once you have added items to your basket and proceeded to checkout, a list of available couriers and their estimated delivery times will be displayed.We will ship your order using the service you selected. For more details on the carriers we work with, please clicking here . You can also always find all information regarding your order by logging into MY ACCOUNT. Sustainability commitment: We strive to work with transport companies that care about the environment. Learn more about our eco-friendly partners hereclick here.

What happens if I am not at home when the delivery arrives?

If there is nobody to receive the parcel, the driver will either attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot.

If you have not received your parcel, the driver may have left a delivery notice stating the location of your parcel. Please follow the instructions left by the driver.

You also can contact the courier to have more details about your parcel:
- Parcel Force (United Kingdom): 0344 800 4466 or Clicking here
- Royal Mail (United Kingdom): Clicking here
- USPS (USA): 877-569-6614 or email fast@usps.gov
- DHL (Worldwide): Click here
- UPS (Worldwide): Click here
- DPD (Worldwide): Click here
- For all other countries, please contact your local post office, we put at your disposal a list of carriers Click here

How can I get the TAX FREE form?

If you are receiving your order in Spain but plan to export it outside the European Union, you can claim a VAT refund through our partner, INNOVA TAX FREE.How to request your Tax Free form:Select Spain as the delivery country on our website and place your order. You will be charged the standard price including Spanish VAT.Immediately after ordering, contact us via our [Contact Page] and provide the following details:Final destination address (outside EU), date of birth and passport number.We will generate the INNOVA TAX FREE form and attach it to your order.When leaving the EU, you can present this form to claim your refund. For more details on refund amounts and collection points, please Clicking here

What happens if my order is returned as undeliverable?

If the courier cannot deliver your parcel within 2 weeks, it will be returned to our warehouse. Common reasons for this include:Incorrect or incomplete address, failure to collect the parcel from a pickup point within the time limit or delivery refused by the recipient.Refund Policy for Returned Parcels:Once we receive the returned package, we will process a refund for the items.Important (Non-EU Orders): If a parcel is returned because you refused to pay customs duties or taxes, we will refund the product cost minus the original shipping fees and any return costs.

Can I ship my order to a different address?

Yes, absolutely. Your shipping address can be different from your billing address.During checkout, simply uncheck the ´Use billing address for shipping´ box and enter the recipient´s address.Billing Address: Must match the address registered to your bank card.Shipping Address: Where you want the parcel delivered.

Can I cancel an order after it has been shipped?

You can cancel your order directly from your account within a limited time frame after purchase.To cancel your order:1. Log in to MY ACCOUNT.2. Go to the My Orders section.3. If your order is still within the cancellation period, you will see a CANCEL button next to it. Simply click it to proceed.Important: If the button is not visible, it means the order is already being prepared for shipment and can no longer be cancelled online. Please contact our support team immediately if you need assistance.

Do you ship to PO Boxes or Military (APO/FPO) addresses?

No. For security reasons, we cannot ship to PO Boxes or APO/FPO military addresses.Our transport partners require a physical street address and a valid phone number, as a signature is often required upon delivery to ensure your package arrives safely.

What happens if an item goes out of stock after I order?

While we strive to maintain accurate stock levels, occasional discrepancies may occur.If an item in your order is found to be unavailable during preparation:1. We will immediately ship the rest of your order so you don´t have to wait.2. We will issue an automatic refund for the missing item to your original payment method.3. You will receive an email notification detailing the changes.

My tracking says ´Delivered´ but I haven´t received my package. What should I do?

If the tracking shows the driver completed delivery, it should indicate where the package was left. Shipments that don’t require a signature may be left in a safe place such as a front porch, side or back door, garage, etc.

If a signature was required, it may have been signed for by a neighbor or someone else at your address. A delivery notice should indicate if it was left with a neighbor or at another location.

Please check with other residents, neighbors, and around all entrances of your home (porches, bushes, garage, grills, etc.). Drivers may also use plastic bags to protect packages from weather.

If you still cannot locate the package, contact the shipping company directly so they can verify the delivery status.

If they confirm delivery and you suspect theft (building lobby, mailbox, doorstep), please file a police report and send us a copy so we can start the claim process with the carrier.

To submit the claim, log into MY ACCOUNT, select the order, click on Contact, and choose: I have revised the tracking and I have a problem with the shipment of my order.

Returns and refunds

When can I return my product?

You can return any item within 45 days of receiving your order, for any reason.To be eligible for a refund, items must be in perfect condition: unused, with original tags attached, and in their original packaging.To start a return, simply log in to MY ACCOUNT and follow the instructions here: returns.

Which items cannot be returned?

Yes, there are exceptions. For hygiene, safety, and customization reasons, we cannot accept returns for:Personalized items: Custom-made shoes, jerseys, or skis with mounted bindings.Perishable goods: Food or nutrition products.Hygiene products: Unsealed cosmetics, underwear, or swimwear.Safety equipment: Climbing gear (ropes, carabiners) that has been unpacked.Digital media: Unsealed software, DVDs, or games.Note: If an item is faulty or defective, you can return it regardless of the category. Please find all further information here: returns.

Is the return shipping free?

You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We only ask you to please log in to MY ACCOUNT. Please find all further information here: returns.

From Spain you can make a return using Mondial Relay/Inpost, the return label cost starts from 4.99€.

Mondial Relay/Inpost: this service is available for the following countries: Belgium, Italy, Netherlands, Germany, France, Luxembourg, Portugal and Monaco, the return label cost starts from 7.99€.
Remember that the price of the return depends on the weight of the items being returned.

GLS: this service is currently available for the following countries: Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Lithuania, Latvia, Poland, Slovakia, Slovenia and Sweden. For Romania, Bulgaria and Greece, you can use Spring.
Remember that the price of the return depends on the weight of the items being returned and the price varies from 7,99€.

If you are returning from the United Kingdom, you can use Royal Mail (Spring). If the carrier you have used for the shipment of your order has been another, the package must be shipped at your cost with the carrier of your choice.

For customers located OUTSIDE the European Union or countries not listed above, we suggest using DHL as we have a special agreement with them. With DHL, your shipment will be dispatched quickly and efficiently.

For any return you can print the return label directly in MY ACCOUNT.

How do I know if you have received my return?

The time it takes for your parcel to reach our warehouse depends on the courier you chose. You can check the status of your return shipment using the tracking number provided by the courier.Once we receive and inspect the items, we will process your refund and notify you via email.

How do I return an item? Can I exchange it?

To return an item, log in to MY ACCOUNT and open a Return Request.
Do you want to exchange an item? We do not offer direct exchanges. If you need a different size or colour: Return the unwanted item for a refund. Place a new order for the correct item immediately. This ensures you get the stock before it runs out! To learn more about returns and exchanges please click here: returns.

What should I do if I receive the wrong item?

We sincerely apologize if we sent you the wrong product.Please log in to MY ACCOUNT, select your order, and open a Return Request selecting ´Incorrect item shipped´ as the reason. We will guide you through the free return process and ensure you get the correct item or a full refund as quickly as possible.

How do I prepare my parcel for return?

1. Pack your items: Place the items in their original product packaging with all tags attached. The items must be in perfect, unused condition.
2. Protect the package (Important!):Place the product inside a shipping box or bag (you can reuse the one we sent you).Do not attach labels or tape directly onto the original product box (e.g., shoe boxes), or your return may be refused.
3. Attach the label:Stick the return label on the outside of the shipping parcel.
Refund Timeline:Once we receive and inspect your return, we will process your refund within 10 days. You will receive a confirmation via email.Please note: Depending on your bank, it may take an additional 2–10 business days for the funds to appear in your account.

How and when will I receive my refund?

Once your return is approved, we will issue the refund to your original payment method and send you a confirmation email.Timeline:Depending on your bank and payment method, it typically takes 4 to 10 business days for the funds to appear in your account.

I lost the original packaging. Can I still return the item?

Outer shipping box: If you lost the cardboard box we shipped the order in, don´t worry. You can use any sturdy box or bag to pack your return. Product Packaging (e.g., Shoe box, branded tags): This is mandatory. Returns are only accepted if the item is in perfect condition with its original product packaging and tags intact. If you are missing the product packaging or tags, please contact us before sending the return, as it may be rejected.

What should I do if my package is damaged or items are missing?

When the delivery is made, carefully inspect the package for any signs of damage, tampering, or loss. If it appears open or damaged (e.g., broken seal) and contents seem affected, open and check them in the presence of the driver.

If the contents are damaged or any items are missing, refuse the delivery. Also, contact customer service immediately. The driver’s verbal acknowledgment alone is not valid proof.

For high-value items, we recommend recording a video while opening the package. Claims may be rejected without photo/video evidence taken at delivery, a written report by the driver, or an invoice/proof of purchase.

Submit your claim in writing within 72 hours of delivery. Claims after this period cannot be accepted.

To submit a claim, go to MY ACCOUNT, select the order, click on Contact, and choose: My product was damaged during shipping.

Payment and pricing

Can I finance my purchase?

Yes! We want to make your shopping experience as easy as possible. Depending on your location, you can finance your purchase using Klarna or PayPal. For more details on Klarna, Click here

If you want more information about PayPal Click here.

What payment methods and financing options are available?

We offer several payment alternatives so you can choose the one that suits you best. The main methods are credit and debit cards, PayPal, Bizum, Revolut, Apple Pay, Google Pay, and Klarna.All payments are guaranteed by Adyen, and for card transactions, we use the ´Secure Socket Layer´ (SSL) security system to encrypt your information. Please note that available methods may vary depending on the destination country; you will see the specific options for your order once you add items to your cart and select the shipping method.
Financing (Klarna and PayPal)We make your purchases easier by allowing you to finance your order through Klarna or PayPal.
PayPal: In addition to being a direct payment method, PayPal offers financing and installment options (subject to approval). When selecting PayPal during checkout, you can see if the “Pay in 3 installments” option or similar is available in your account.
Klarna: This system includes three options: pay instantly, pay after trying the product, and pay in installments. It is available in: Sweden, Finland, Norway, Denmark, Germany, United Kingdom, Austria, Spain, Italy, France, Poland, and Switzerland.To pay with Klarna, follow these steps:
1. Add products to your cart and select ´Klarna´ at checkout.
2. Enter some personal information and you will instantly know if your payment is approved.
3. Klarna will send you a confirmation by email and reminders when it is time to pay. You can manage your orders and payments via their app.

Is it safe to use my credit card on your website?

Yes, absolutely. We take your security very seriously. All transactions are encrypted using the SSL (Secure Socket Layer) protocol, which is the industry standard for secure data transmission. Furthermore, we never store your banking or credit card details on our servers.

Why was my payment declined?

If your payment was rejected, please check the following:
Data Entry: Ensure your card number, expiration date, and CVV code are correct.
Card Type: We accept Visa, MasterCard, JCB, American Express, and Maestro.
Bank Restrictions: Banks sometimes flag online transactions as a security precaution, especially if it is your first purchase with us, if the card is new, or if you have made several recent purchases.
Recommendation: If the error persists, we suggest contacting your bank to authorize the transaction. If the error is technical (on our side), please contact our customer support.

Will I be charged VAT or Customs Duties?

Taxes depend on where your order is being shipped:
European Union (EU): VAT is already included in the price you see on the website. You will not be charged extra upon delivery.
United Kingdom: The price you see on our website is the final cost. There are no additional VAT or duty charges requested on delivery.
Australia & Singapore: Prices already include the Goods and Services Tax (GST).
Rest of the World (Non-EU): We do not charge VAT or sales tax. However, your package may be subject to local customs fees, import duties, or taxes once it arrives in your country. These charges are paid directly to the courier or customs office, not to us. We recommend checking with your local customs office for an estimate of these costs.

Will I be charged additional VAT or duties upon delivery in the UK?

No. For our customers in the United Kingdom, the price displayed on our website is the final cost. All applicable VAT and duties are included, so you will not be asked to pay any extra fees when the parcel is delivered. We have optimized our shipping process to ensure a smooth, hassle-free experience.

Are there any hidden fees or extra charges not shown on the website?

We do not charge any hidden fees.
For EU and UK customers: The price you see at checkout is exactly what you pay.
For International customers (Non-EU): While we do not add extra charges, please note that product prices for non-EU countries do not include VAT. Therefore, your package may be subject to local import duties, taxes, or customs fees upon arrival. These are government charges paid directly to the courier, not to us. We recommend checking with your local customs office for an estimate.

Do I have to pay for customs taxes?

This depends on your delivery destination:
European Union (EU) & United Kingdom: No. The price paid at checkout is final. No additional taxes will be requested upon delivery.
Rest of the World: Yes, customs duties and taxes may apply. These are determined by your local authorities based on the value, weight, and type of items.
Important Policy regarding International Customs:
Responsibility: Import duties and handling fees are not covered by us and are typically collected by the courier upon delivery.
Refusals: If you refuse to accept a shipment due to customs fees, the return shipping costs and any duties paid on your behalf will be deducted from your refund.
Delays: We are not responsible for delivery delays caused by customs clearance procedures.
Tip: Some countries have a tax-free threshold for smaller orders. We recommend consulting your local customs office to find the most cost-effective way to order.

What are CoINNs?

CoINNs are our exclusive loyalty points designed to reward you! You can earn CoINNs easily by purchasing items in any of our stores, following us on social media, or writing reviews for products you have bought.Best of all, you can redeem your CoINNs for discounts on future orders. Start collecting them today and save on your next purchase! To learn more about CoINNs: click here.

How do I know if my payment was successful?

As soon as your payment is received, we will begin preparing your order immediately (subject to stock availability). You will receive an email confirmation once your order has been processed and shipped.If there are any issues with your transaction, we will contact you via email to resolve it.

Can I submit my payment even though the time to pay for my order has expired?

Please contact our Customer Service by email and give us your order number. If we have your items available we can reactivate your order and proceed with the shipment once we have received your payment.

What is PayPal?

PayPal is a payment method for online purchases which offers you to pay quickly and more securely with just an e-mail address and password or mobile number and PIN. No need to re-enter your card and delivery details every time you check out.

PayPal does not only offer you a secure and fast payment solution, but also allows you to send money almost anywhere in the world in seconds.

How do I sign up for PayPal?

You can easily sign up with just an e-mail address and password by creating your account Clicking here

How do I use PayPal as payment option?

If you would like to pay per PayPal when placing an order, please click on the PayPal option when checking out. New PayPal users who would like to use PayPal as payment method, will be redirected to the PayPal website to sign up for an account.

What is Klarna and how does it work?

Klarna is a flexible payment service that allows you to shop now and pay later. It offers three main ways to pay: Instant Payment, Pay After Delivery (usually 30 days), and Installments.
Where is Klarna available?Klarna is available for customers in the United States, United Kingdom, Netherlands, Belgium, Sweden, Finland, Norway, Denmark, Germany, Austria, Spain, Italy, France, Poland, Switzerland, and Portugal.How to use Klarna:
Select: Add items to your cart and choose ´Klarna´ at checkout.
Approve: Enter a few personal details to receive an instant approval decision.
Manage: You will receive an email confirmation. You can manage your payments and receive reminders directly through the Klarna App.For full details, please visit the official Klarna website.
Important Notice for UK Residents:Klarna´s Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees and Terms & Conditions apply. Please visit Klarna´s website for full terms.

Changing or canceling orders

How can I cancel my order?

If you change your mind about your purchase, you have the option to cancel your order. As long as your parcel has yet to be picked and packed in our warehouse, you´ll have the option to cancel. To cancel your order, log in to your account and click on ´Cancel order´ or ´Remove product´. If the ´Cancel order´ option is no longer available, it means your order has been processed in our warehouse and it´s unfortunately too late to cancel it.

If you have already received your goods then you may return them, please log in your account.

Can I add an item to my order?

YES! You can add an item as long as your order has not been shipped. To add an item to an existing order unshipped, log in to your account, browse to find the item you would like to add and click on ´Add to order´. Orders which have already been shipped cannot be modified anymore.

Other useful information

How to contact customer service?

We put at your disposal our customer service team, to answer your questions or requirements, you can contact customer service through WhatsApp , chat , or you can also contact our team by sending an email to support@tradeinn.com .

Why should I rate my items and how?

We would kindly invite you to rate your item/s by writing a review on our website, with which you will earn 20 CoINNs for your next order. This way, you are helping other customers to make the right decision and earn CoINNs for your next order. To rate your item/s please log in to MY ACCOUNT by using your e-mail and chosen password. Then select the order and choose the item/s you would like to rate and click on Write a review. Once we could validate your review, you will automatically receive 20 CoINNs on your account.

How do I unsubscribe from your newsletters?

We´re really sorry to see you go! To unsubscribe from our newsletters, click the unsubscribe button on any of our newsletters, or alternately you could go to MY ACCOUNT, click on the subscriptions and change your preference.

How can I assure your products are authentic?

As an official dealer of each brand we sell, all our offered items are covered by a 2 years manufacturer´s warranty. All products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality of products. We do not sell fake, counterfeit, or replica goods.

What are refurbished products?

The refurbished products are those that may have damaged packaging or not have the original packaging, may have been slightly damaged in storage, transport or while being handled or have been returned.

Before being offered for sale again, all products are fully checked, so that we are sure that they meet what is expected of them and are in perfect working order. Of course, the price of the reconditioned products is lower than that of a new product and also they enjoy a legal warranty of one year.

The products with defects or aesthetic damage, are not affected in terms of basic functionality of the product. To help you understand the condition of the product you will find more information in the product description and you will be able to see the exact notice of the reason to qualify it as a refurbished product so you can make a decision.

What is the warranty on refurbished products?

All refurbished products are covered by a warranty of 12 months (one year).

Some products are entitled to be repaired under warranty, in which case they will be repaired by an authorized expert.

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We´ve extended our Returns Policy to 45 days.